Planning Cloud | AT&T
for one of the world's largest telecommunications company
Improving the product and promotional campaign planning execution, within a single application
My creative contribution – user research, feedback analysis, user workflow, wireframing.
I worked with One Door's development team to create the user interface and experience of one of the world's largest telecommunications company's Planning Cloud to improve the product and promotional campaign planning execution, all within a single application.
This real-time application creates a uniform experience for store managers for all tasks and communication during planning, executing, and tracking product and promotional campaigns. Completion of each task, fixture, and campaign is measurable at any time. Planning Cloud also enables users to localize their products and promotions based on demographics and store configurations.
My biggest challenge was to create a simple, friendly, and repeatable campaign planning process while keeping the complex information and data models hierarchical and dynamic. Working with real users from the beginning gave us insights into the users’ needs, while each product demo kept the focus on iterating and delivering the most precise interface for such an involved process. We designed four similar experiences for four different user groups. Creating a well-defined and integrated design system helped us during wireframing and visual design.
Building user workflows helped to address every possible user scenario in Planning Cloud. Starting with whiteboards, markers, and lots of arrows, we sketched out the entire system. Later, we transferred this diagram to Sketch before the team walkthroughs.
With this client, our research included dashboard design and iconography, font pairings, and color schemes. We compiled moodboards combining our recommendations with client expectations. Do not think of these as strict guidelines, but a prompt for discussion on what the product will feel like. The sketching and conceptualizing process begins with these discussions. Once everything is on paper or on screen and applied to wireframes, it is easier to start iterating around a visual system. I also believe in the importance of documenting the worst-case scenarios with annotated key screens and elements. These edge cases are later combined with a style guide, which is a valuable resource for the development process.